Senior Customer Success Manager

Company: Wrxflo

Location: Based in our Limerick office when not visiting customer sites. This is not a remote role.

Reporting to: CEO

Type: Senior-Level / Consulting-Driven

 

The Mission

At Wrxflo, we don’t just deploy software; we transform global supply chains and manufacturing floors into high-efficiency engines. As our Senior Customer Success Manager, you aren’t just a “point of contact”—you are a strategic partner. Your goal is to bridge the gap between software implementation and tangible, bottom-line financial impact.

You will be the face of Wrxflo, visiting clients face-to-face to ensure our solutions aren’t just running, but are actively generating measurable monetary value that can be captured and scaled.

 

Key Responsibilities

• Value Realisation: Conduct face-to-face deep dives with clients to ensure final project objectives are met. You are responsible for identifying, calculating, and capturing the monetary valuecreated by our solutions.

• Strategic Consulting: Leverage your background in Lean process methodology to optimise client workflows, ensuring the software is integrated into a culture of continuous improvement.

• Customer Ownership: You will work closely with our implementation and product teams, but you own customer outcomes post go-live, ensuring the transition from project to long-term value is seamless.

• Renewals & Account Health: Take full ownership of renewals and monitor account health across key customers to ensure long-term retention and satisfaction.

• C-Suite Influence & Relationship Building: Build multi-level relationships across client organisations. Communicate ROI and strategic roadmaps to executive leadership, translating technical milestones into business outcomes.

• Marketing Collaboration:Translate successful implementations into high-impact Case Studies. You will document the “before and after,” capturing data-driven success stories to fuel our marketing engine.

• Revenue Growth: Identify opportunities for horizontal and vertical expansion (upselling/cross-selling) within existing client accounts based on their evolving business needs.

 

The Ideal Candidate

We are looking for a seasoned professional who thrives at the intersection of operations, technology, and finance.

Must-Have Experience:

• Consulting Pedigree: A background in management or operations consulting, specifically within Manufacturing and Logistics environments.

• Lean Expertise: Deep understanding of Lean methodologies (Six Sigma, Kaizen, etc.) and how to apply them to digital transformations.

• Software Implementation: Proven track record of overseeing the rollout of complex enterprise software solutions.

• Communication: Exceptional ability to engage with everyone from the shop floor operator to the C-Suite.

 

Requirements:

• Travel & Mobility: Full clean driving license and a willingness to travel extensively (face-to-face) across Ireland and the UK.

• Right to Work: Must have the right to work in Ireland and travel freely within Ireland and the UK.

• Seniority: Ability to work autonomously and report directly to the CEO, providing strategic insights that shape company direction.

• On-site Presence: Must be based out of the Limerick office when not travelling to customer sites.

 

Why Wrxflo?

Wrxflo is at the forefront of the Industry 4.0 revolution. This is a high-visibility role where your success is directly tied to the success of the world’s leading manufacturers. If you enjoy solving puzzles on the factory floor and proving the value in the boardroom, we want to talk to you.