Have you ever wondered what the most crucial aspect of any digital transformation is?
Some may argue that it is the amount of technology used, how future-ready it is, or even how costly it is. However, it is none of the above. People, not technology, are the most important aspect of any Digital Transformation journey because they frame the problem, determine the vision, assess the value, and understand the digital skills gap. They are also responsible for aligning the team for future success and implementation. Prioritizing people and processes over technology is important for the success of digitalization and it is an indispensable part of any cloud journey.
However, getting employees on board with new technologies is never easy. In every company, there are 3 types of people, the Promoters who will support the change, the Passives who are unsure and the Detractors who are against the change. The Passives and Detractors are the main people you need to focus on before trying to implement any new technology.
Employees may be reluctant to change for a variety of reasons, including fear of the unknown, a lack of clear communication or the inability to demonstrate the benefits. However, it is important to change the mindset of these people before introducing new technology, as it is essential for the success of the implementation.
How WrxFlo transforms detractors into promoters
1. Choose Simplicity
It is important to always prioritize ease of use. The easier your new technology is to use, the faster it will be adopted. People hate wasting time on tools – it feels unproductive and takes them away from “real” work – so choose technology that’s intuitive and easily accessible.
2. Give People a Reason to Use it – Connect to people’s needs
To implement new technology, you must first start with something that adds value, one that people can easily understand and focus on. After you have completed the first project, you can easily show the value by demonstrating the speed, competency, and benefits. It will show the employees how it will ultimately improve their jobs. said Tim Crowe, CEO of WrxFlo.
If you’ve chosen a good piece of technology that will appreciably improve the work that people do, it will be easy for them to see the value as soon as they start to use it.
It is critical to demonstrate immediate personal advantage. People are interested in how it will immediately impact and transform their working life; not how cost-effective it is for the organization. Make sure you connect the product’s benefits to people’s needs, such as how it makes their lives simpler, what burdens it alleviates, and how it enhances their workflow and productivity.
3. Consider These Three Key Factors
Three major factors influence motivation.
· The team must understand the company’s and department’s general visions.
· Each team member must be motivated based on their strengths and beliefs – it is vital to recognize each person’s unique strengths as well as the underlying factors that inspire everyone.
· Team leaders must foster an environment in which everyone feels safe and protected from outside influences.
With regards to a recent customer, we started by focusing on what they were trying to achieve and considering the problem they were trying to solve in order to frame a solution. We did this to create some structure for the project and to identify where their problems lie, what the future looks like, their mission and vision, and through this, we started creating a different mindset, said Crowe.
Once the correct mindset is in place, you can start to build out and align on the process that will make the project a success.
One of our previous customers had a process that needed significant improvement. They had made some improvements, but they weren’t excelling. There was a lot of tacit knowledge in people’s heads, lots of sheets of paper and lots of people running around, said Crowe.
WrxFlo chose to modify aspects of the existing process and built a map based on how they would improve it.
If you fix the issue with the people and the technology and you don’t make improvements on the process, you cannot succeed. Crowe continued.
Once you have aligned the people and the process, you may introduce the technology. Without technology, your job has the potential to improve, but only incrementally. But with the right technology, you can take the leap.
Ultimately, you need to get the people in the right mindset first and then align the correct processes before you introduce the technology as this is essential for the success of any new implementation.
Learn more about WrxFlo’s People, Process & Technology framework and how it can be applied to your business to achieve the best digital transformation outcome.
Book a free, no obligation demonstration with the team and we will be happy to take you through our software platform to help you come up with business solutions in a creative way.