Customer Success Leader

Customer Success Leader

Company: Wrxflo

Location: Based in our Limerick office when not visiting customer sites. This is not a remote role.

Reporting to: CEO

Type: Senior-Level / Consulting-Driven

This Is Not a “Next Job.”

This Is a Defining Career Chapter.

WrxFlo is building the operating layer for modern manufacturing and logistics, turning fragmented ERP, MES, and spreadsheet-driven environments into real-time operational intelligence.

The market is massive. The product works. Customers are live. Now, we ensure they never want to live without us.

We are hiring a Customer Success Leader (Player / Coach) to own the post-sales journey at the most important moment in the company’s history: the transition from successful implementations to a repeatable, value-driven growth engine.

The Market You’ll Help Quantify

• The global supply chain analytics market is projected to exceed $20–30bn by 2032-34.
• WrxFlo sits in the white space ERP vendors cannot solve, providing the “Last Mile” of operational intelligence.
• We don’t just sell software; we deliver measurable financial impact. Your job is to prove it, capture it, and scale it.

The Role (Value First. Builder Always.)
For the next 12–18 months, you will be the architect of outcomes:

• Personally, leading the strategic success of our flagship enterprise accounts.
• Designing the playbook that turns “Go-Live” into “Expansion” across the UK, Ireland, and Europe.
• Bridging the gap between technical deployment and C-Suite ROI.

If you are a consultant at heart who loves the factory floor but commands the boardroom , this is that role.

What You’ll Own

🚀 Enterprise Value Realization

• Full ownership of the post-implementation journey for high-value accounts.
• Conducting face-to-face deep dives to identify, calculate, and capture the monetary value created by WrxFlo.
• Turning technical milestones into “Bottom Line” impact reports for COOs and CFOs.

🧠 The Success Machine

• Build a repeatable Customer Success Playbook (Onboarding, QBRs, Health Scoring).
• Move the function from reactive support to proactive, Lean-driven strategic consulting.
• Implement a “Value-First” renewal process that makes churn unthinkable.

🧩 Lean Operational Excellence

• Apply Lean / Six Sigma methodologies to ensure our software isn’t just a tool, but a catalyst for process transformation.
• Work at the intersection of shop-floor reality and digital efficiency.

📈 Expansion & Net Retention

• Identify horizontal and vertical expansion opportunities within existing accounts.
• Collaborate with Sales to drive upsells based on proven ROI, not just “more seats.”
• Own the Net Retention Rate (NRR) — the ultimate metric of our company’s health.

🏗️ The Future Team

• Define the hiring bar for future CS Managers and Technical Account Managers.
• Build the frameworks for onboarding and coaching the next generation of WrxFlo Success leaders.

Who Thrives Here

• The Consultant-Operator: You have a pedigree in management or operations consulting (Manufacturing/Logistics is a must).
• The Lean Expert: You speak the language of Kaizen and Six Sigma, and you know how to digitize those principles.
• The Bridge-Builder: You are equally comfortable talking to a machine operator in high-vis and a CEO in a boardroom.
• The Scale-Up Mindset: You are energized by ambiguity and allergic to “corporate theatre.” You want to build the engine, not just drive it.

Real Ownership. Real Upside. Real Legacy.

• Senior-Level Autonomy: Report directly to the CEO. No politics, no legacy baggage — just a mandate to deliver excellence.
• High-Visibility Impact: You will be the face of WrxFlo’s success. Your work will define how the world’s leading manufacturers measure their digital transformation.
• Based in Limerick: This is a high-touch, “boots on the ground” role. You’ll be based in our Limerick office when not visiting customer sites across Ireland and the UK.